Frequently Asked Questions
How long does shipping take?
Orders process in 1–2 business days and typically arrive within 7–14 business days with tracking.
What is your return policy?
30 days from delivery for a full refund or exchange. Email welnura.store@gmail.com with your order number.
Are your products safe?
Yes — every product is chosen for quality and everyday use. Our products are wellness and lifestyle items, not medical devices. If you have a health condition, check with your doctor before use.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon.
How do I track my order?
You'll get a tracking number by email as soon as your order ships.
Which product should I start with?
Our bestsellers are the LumaGlow Red Light Mask (glow ritual), ZenSpike Acupressure Set (wind-down), and SilentNest Sleep Earbuds (deeper rest). Can't decide? Start with the ritual that sounds most like you.